Frequently Asked Questions
These are among the most common questions we hear at the Don Young Company from our customers and their clients. Please Contact Us with any question(s) you might have — we will respond promptly.
Q: I have concerns about condensation and frost buildup on my windows. What causes this, and how can I prevent it?
Condensation happens when the humidity in your warm home attaches itself onto cold surfaces. The variables include the moisture level in the air and temperature differences between the air and local surfaces. Windows do not produce condensation, nor do they eliminate it. You can prevent — but never eliminate — condensation by removing the sources of moisture from your home, and by improving the thermal performance of your windows.
Q: What is low-e glass?
Low-e glass significantly improves a window's thermal performance and fights UV degradation of furnishings. The "e" stands for emissivity. Heavy metals like tin and silver are molecularly attached to the glass or imbedded into it, and the metal coating acts like an invisible thermal curtain to control energy flow in either direction. Our primary glass supplier is Cardinal Corporation.
Q: What do U-values and R-values really mean?
The same thing. U-factors are always decimals — the lower the better, and .50 is a good baseline number. R-factors are always whole numbers — the higher the better. In fact, U- and R-values are reciprocals, so you can divide one by either to get the other. For example, 1 divided by a .25 U-Factor equals R-4. Just remember that these numbers represent a thermal performance measure and the lower the U-value the better.
Q: What does argon gas filling do for me?
It saves you energy dollars, enhances your low-e glass, and helps to reduce sound transmission.
Q: I am a homeowner and I want to buy my windows directly from you. Will you sell to me?
The Don Young Company manufactures windows for wholesale only. We do not sell homeowners directly because it would be unfair to compete with our Dealers for your business. We will be glad to help make sure you are satisfied with your contractor. Contact Us and one of our experienced staff will answer your questions.
